These Terms of Use (the “Terms”) form a binding agreement between you (the “User,” “you”) and the entity operating the PoolDefy platform (the “Platform,” “PoolDefy,” “we,” “us”). By accessing or using the Platform — including the website at pooldefy.com, the API, mobile applications, and any related services (collectively, the “Services”) — you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree, do not use the Services.
By creating an account, purchasing a Gold Coin package, entering a contest, claiming a daily reward, or otherwise using the Services, you accept and agree to these Terms, our Privacy Policy, and any additional rules or contest-specific official rules referenced herein. If you are using the Services on behalf of an organisation, you represent that you have the authority to bind that organisation, and “you” refers to both you and that organisation.
PoolDefy is a free-to-play social entertainment and promotional sweepstakes platform. Users participate in skill-based prediction contests relating to publicly observable outcomes of sporting and similar events. Two distinct virtual currencies operate on the Platform: Gold Coins (GC) are an amusement-only currency with no monetary value, used for entertainment contests; Promo Coins (PC) are promotional sweepstakes entries that, subject to the conditions in Section 8, may be redeemed for cash prizes.
PoolDefy is not a sportsbook, casino, prediction market, exchange, broker, derivatives venue, or financial intermediary. We do not set odds, take positions, hold customer funds for investment, or accept wagers. We do not act as a counterparty to any contest. Contests are settled based on official, verifiable result data drawn from independent third-party providers (see Section 7).
PoolDefy is not regulated by, registered with, or operating under the supervision of the U.S. Commodity Futures Trading Commission (CFTC), the U.S. Securities and Exchange Commission (SEC), the Financial Industry Regulatory Authority (FINRA), state gaming commissions, or any equivalent foreign authority. Cash prizes available through Promo Coin redemption are sweepstakes prizes, not gambling winnings.
Two virtual currencies operate on the Platform. They are distinct, are tracked separately in your account, and serve different purposes.
You are never required to purchase a Gold Coin package to participate in any sweepstakes contest, claim a Promo Coin grant, or be eligible for cash prizes. Whether you obtain Promo Coins by purchasing a Gold Coin package, by claiming a daily reward, or by AMOE, the resulting Promo Coins are functionally identical and confer the same chances of winning. Purchases do not increase the odds of winning any sweepstakes prize.
To use the Services and to be eligible for any cash prize, you must:
Promo Coin sweepstakes contests and Promo Coin redemptions are not available to residents of, or persons physically located in:
We may add or remove jurisdictions from this list at any time as the regulatory landscape evolves; the current list is published in the Restricted Jurisdictions notice on the Platform and supersedes the list above if the two differ. Residents of ineligible states may, at our discretion, access the Gold Coin (amusement) portion of the Platform but cannot redeem Promo Coins for cash prizes.
Where the Services are accessible from outside the United States, your participation is conditional on dual-currency promotional sweepstakes of this nature being lawful in your jurisdiction of residence and access. You are solely responsible for confirming this before purchasing a Gold Coin package, entering a contest, or requesting a redemption, and for the tax treatment of any prize you receive.
To use the Services you must register an account. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for all activity under your account, including any purchases, contest entries, daily-reward claims, or redemption requests initiated using your credentials. You must keep your password and authentication factors secure and notify us immediately of any unauthorised access.
We may verify your identity at any time, including by requesting government-issued identification, proof of address, and tax-reporting information, in connection with prize redemption (Section 8), our anti-fraud and sanctions-screening obligations, or eligibility verification (Section 4). Failure to provide requested verification within a reasonable time may result in temporary holds, denial of redemption, or, in cases of suspected fraud, account suspension and forfeiture of any disputed balance.
Gold Coin packages are optional purchases that grant you a quantity of Gold Coins for entertainment use, accompanied by a complimentary grant of Promo Coins. The Promo Coin grant is a no-cost addition to the package and does not affect the price you pay for the Gold Coins.
Gold Coin package prices are displayed in U.S. dollars. Purchases are processed using your USDC available balance (USDC on the Polygon network) or any other payment method we may make available at the purchase screen. Funds are debited from your selected payment source at the time of confirmation. Once confirmed, the Gold Coin balance is credited and the complimentary Promo Coin grant lands on your account immediately.
Where you fund your USDC available balance via cryptocurrency deposit, deposits are accepted in USDC on the Polygon network. Deposit addresses are generated deterministically per user. Funds sent to the wrong network or in the wrong asset will be lost permanently and are not recoverable. Deposits are credited only after the network confirms the transaction, and crediting may be delayed during periods of network congestion or where additional review is required.
Gold Coin package purchases are final. Because Gold Coins have no monetary value and are immediately delivered, package purchases are not refundable except where required by applicable consumer-protection law (Section 14).
Contests are presented on the Platform with a clearly displayed currency (Gold Coin or Promo Coin), entry amount, prize structure, lock time, and result-source reference. Free contests may be entered at no cost. Paid contests require an entry of the displayed currency. To enter a contest, you (a) commit the listed entry amount from the matching currency balance, (b) submit your picks for each market in the contest, and (c) confirm the entry. Once confirmed, picks become final at the contest's lock time and cannot be edited.
Contests are settled using official result data sourced from independent third-party providers (such as Sportmonks for football and the NBA CDN for basketball). Where providers issue a correction within a reasonable settlement window after the original result, we may resettle the affected contest to reflect the corrected outcome. Resettlement actions are recorded in the audit log and are visible to the affected entrants.
In the event that no authoritative result becomes available within a commercially reasonable time, or the underlying real-world fixture is cancelled, abandoned, or otherwise voided (for example, an NBA playoff series ending before its scheduled final game), we may, at our discretion, void the affected contest. Where the contest is voided pre-settlement and entry amounts were committed from your account, those amounts are returned to the corresponding balance bucket. Where a Promo Coin contest is voided after the lock time, voided Promo Coin contests do not generate prize payouts and the original Promo Coin entry remains attributed to your prior balance position.
If you believe a contest has been settled incorrectly, you must contact support@pooldefy.com within 7 days of settlement. We will review the result data, the settlement logic, and any provider corrections, and will respond with our findings within a reasonable time. Our determination is final unless overturned by the dispute-resolution process described in Section 21.
Sporting fixtures are scheduled and operated by third-party rights-holders. Schedules change. Games are postponed, rescheduled, abandoned, or cancelled outside our control. We do not warrant that any specific fixture will take place, and a contest tied to a fixture that does not occur will be voided in accordance with Section 7.2.
Promo Coins accumulated in your account may, subject to this Section, be redeemed for a cash prize equal to US$0.10 per Promo Coin (the “Redemption Rate”). We may revise the Redemption Rate prospectively with notice; existing Promo Coin balances at the time of a rate change are honoured at the rate in effect at the time of redemption.
The minimum redemption is 250 Promo Coins (US$25.00 prize value). We may adjust the threshold prospectively. Redemption requests below the threshold cannot be processed.
Before processing your first redemption (and at any time we have a reasonable basis to re-verify), we will require you to complete identity verification. You will be asked to provide:
The name on your account, the name on the verification documents, and the name to which the redemption is paid must match. Redemption may be denied if the names do not match, if the verification documents cannot be authenticated, or if the verification check returns adverse results from sanctions or fraud databases.
After verification is complete, you may request a redemption by selecting an eligible amount and a payout method from your account. Currently the available payout method is USDC on the Polygon network sent to a wallet address you control and have verified through a small test transaction or a signed wallet challenge. We may add or remove payout methods at our discretion.
Redemption requests are processed within a reasonable time, typically within 5 business days, but may be held longer for additional review. Once a redemption is broadcast on chain, it cannot be reversed by us; the funds belong to the destination address. We are not responsible for redemptions sent to an address you control but cannot access (e.g. lost private keys), or to an address that turns out to be compromised.
We may, at our discretion, refuse, delay, or claw back a redemption where we have reasonable grounds to suspect fraud, collusion, money laundering, sanctions evasion, multi-accounting, abuse of the AMOE, abuse of promotional credits, or violation of these Terms. Where a redemption is held pending review, we will notify you of the reason and the steps required to release it.
Promo Coins do not expire while your account remains active. Inactive accounts (no log-in for 12 consecutive months) may have their Promo Coin balance forfeited; we will email a 30-day pre-forfeiture warning before doing so. Where you close your account voluntarily and your Promo Coin balance is at or above the redemption threshold, you may submit a final redemption request as part of closure, subject to the verification process in Section 8.2.
You may obtain Promo Coins at no cost and without making any purchase by submitting an AMOE request as described below. Promo Coins obtained via AMOE are functionally identical to Promo Coins included with a Gold Coin package; both confer the same chances of winning sweepstakes contests and both are eligible for redemption under Section 8.
To request a free Promo Coin grant, send a hand-printed request on a 3" × 5" postcard or piece of paper to the address below. Each request must include all of the following:
Mail to:
PoolDefy AMOE
[Operating-entity mailing address — populate before launch]
Each valid AMOE request will result in a free grant of 5 Promo Coins (US$0.50 prize value) credited to your account within 14 days of receipt. You may submit up to one AMOE request per calendar day per household, and any request received in excess of that limit will be honoured for one request and the remainder discarded. Requests that are mechanically reproduced, photocopied, illegible, incomplete, sent in bulk envelopes, or that fail to identify a registered PoolDefy account will be rejected.
AMOE requests must bear sufficient postage. We are not responsible for lost, late, illegible, postage-due, or mis-addressed mail. AMOE is the sole and exclusive free entry method described in these Terms; daily Promo Coin rewards (Section 10) are a separate promotional benefit and do not count against the AMOE allowance.
We may offer daily login rewards, referral grants, achievement bonuses, sponsored contest entries, and other promotional grants in either Gold Coins or Promo Coins. Promotional terms are displayed at the point of grant. Promotions are at our discretion, may be modified or discontinued without notice (subject to honouring grants already made), and may be revoked where we have reasonable grounds to suspect bonus abuse, multi-accounting, or other Terms violations. Promotional Promo Coins are eligible for redemption on the same basis as any other Promo Coins.
You may not, and may not facilitate any other person to:
We employ automated and manual integrity systems to detect prohibited conduct, including IP and device-fingerprint analysis, pick-overlap detection, on-chain address linking, behavioural pattern analysis, and identity-verification checks. Where our systems flag suspicious activity, we may temporarily restrict account access pending review. We may share information about suspected fraud, match-fixing, or integrity violations with sports-integrity bodies, law-enforcement agencies, or other regulators where required or permitted by applicable law.
We may suspend or terminate your account, freeze any balance, void open or recently-settled contests, and reverse promotional grants if we have reasonable grounds to believe you have breached these Terms, engaged in prohibited conduct, or your continued use poses a risk to other users, the Platform, or third parties.
Where we terminate your account for breach, we may forfeit any balance — including Gold Coins, Promo Coins, and any pending prize — obtained through or attributable to the breaching conduct. Balances we determine to be unrelated to the breaching conduct will be available for redemption (Promo Coins) on the standard basis described in Section 8, after a reasonable period for chargeback and clawback exposure to expire. Gold Coin balances are non-refundable.
You may close your account at any time by emailing support@pooldefy.com, subject to the resolution of any active contests, pending redemptions, and verification requirements.
Gold Coin packages are delivered immediately and are non-refundable except where required by applicable consumer-protection law. If you believe a purchase was made in error or without your authorisation, you must notify us at support@pooldefy.com within 30 days. We will investigate and respond.
We do not accept payment-card or bank chargebacks for cryptocurrency-funded purchases, as the underlying transfer is the receipt of a transferable digital asset and not a card-not-present transaction. Submitting a chargeback that is later determined to be in bad faith is a Terms violation and may result in account suspension and balance forfeiture under Section 13.
All content on the Platform — software, branding, scoring logic, leaderboards, contest templates, written content, and graphics — is owned by PoolDefy or its licensors and protected by intellectual-property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial use.
Sports data, league marks, and team logos displayed on the Platform are property of their respective owners and are used for identification purposes under fair-use principles or applicable licences.
You may submit content to the Platform — usernames, avatars, comments, profile bios, chat messages, and similar (“User Content”). You retain ownership of your User Content but grant PoolDefy a worldwide, non-exclusive, royalty-free, sublicensable licence to host, display, reproduce, and distribute it within the Platform and in connection with the Services.
You are solely responsible for User Content you submit. We may remove or restrict User Content that we determine, in our reasonable discretion, violates these Terms, applicable law, or community guidelines — including but not limited to content that is harassing, hateful, sexually explicit, dangerous, infringing, or impersonating.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, POOLDEFY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS.
YOU ACKNOWLEDGE THAT BLOCKCHAIN-BASED PAYMENT RAILS ARE INHERENTLY EXPERIMENTAL AND CARRY RISKS INCLUDING BUT NOT LIMITED TO LOST KEYS, NETWORK CONGESTION, FORKS, SMART-CONTRACT BUGS, AND MISADDRESSED TRANSACTIONS, NONE OF WHICH ARE WITHIN POOLDEFY'S CONTROL.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL POOLDEFY, ITS AFFILIATES, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE).
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO POOLDEFY FOR GOLD COIN PACKAGES IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).
You agree to indemnify, defend, and hold harmless PoolDefy and its affiliates and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your access to or use of the Services; (b) your User Content; (c) your breach of these Terms; (d) your violation of any applicable law or third-party right; or (e) any inaccurate representation by you regarding your eligibility, residence, or identity.
We may modify these Terms at any time. If we make material changes — including changes to the Redemption Rate, the redemption threshold, the AMOE process, or the ineligible-jurisdiction list — we will notify you in advance by email or through the Platform with at least 14 days' notice. Continued use of the Services after the effective date of revised Terms constitutes acceptance. If you do not accept the revised Terms, you must stop using the Services and may submit a final redemption request, subject to verification in Section 8.
Informal resolution. Before filing any formal claim, you agree to contact us at support@pooldefy.com with a description of the dispute and a proposed resolution. We will respond in good faith. If we cannot resolve the dispute within 60 days, either party may proceed under this Section.
Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Services that is not resolved informally will be resolved by binding arbitration on an individual basis under the rules of a recognised arbitration institution to be specified in the operating entity's domicile, except where applicable law or this Section requires otherwise. The seat of arbitration is the city of the operating entity's domicile, and the arbitration will be conducted in English.
No class actions. You agree that disputes will be resolved on an individual basis and that you waive any right to bring claims as part of a class action, collective action, or representative proceeding.
Carve-out for injunctive relief. Either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual-property rights or unauthorised access to the Services.
Governing law. These Terms are governed by the laws of the operating entity's domicile, without regard to its conflict-of-laws principles, except where overridden by mandatory consumer-protection laws of your jurisdiction of residence.
Entire agreement. These Terms, together with the Privacy Policy and any contest-specific official rules, constitute the entire agreement between you and PoolDefy regarding the Services and supersede all prior agreements.
Severability. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
No waiver. Our failure to enforce any right or provision will not be deemed a waiver of that right or provision.
Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a corporate transaction (merger, acquisition, sale of assets) or by operation of law.
Notices. Notices to you may be made via email to the address on your account, in-Platform message, or posting on the Platform. Notices to us must be sent to support@pooldefy.com.
Questions about these Terms? Email support@pooldefy.com.